We may collect non- Personal Information about Users whenever they interact with our Site. Non- Personal Information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.Enrollment
We request information from Users on our enrollment or order form. To enroll with us, Users must provide Personal Information, such as name, address, and utility account information. This Personal Information is used for enrollment purposes. If we have trouble processing an enrollment, we will use this Personal Information to contact the applicable User. Users should carefully protect the Personal Information that is submitted to the Site, either through enrollment or otherwise, including passwords, usernames, location, and images.Web browser cookies
How we use collected information and why we need it
Source Power Company LLC may collect and use Personal Information for the following purposes:
- To process enrollments
- To improve customer service: information Users provide helps us respond to customer service requests and support needs more efficiently.
- To personalize User experience: we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site: we may use feedback Users provide to improve our products and services.
- To send periodic emails and other messages
How we protect Personal Information We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of Personal Information, username, password, transaction information and other data stored on our Site. Source Power Company is required to maintain utility-grade, regulated security protocols and encryption that ensures protection of customer data. Our Site is in compliance with Payment Card Industry Data Security Standard (PCI DSS) vulnerability standards in order to create as secure of an environment as possible for Users.Sharing Personal Information
We do not sell, trade, or rent Users’ Personal Information to any third parties. We may share generic aggregated demographic information not linked to any Personal Information regarding Users with our business partners, trusted affiliates and advertisers for the purposes outlined above. For enrollment purposes, we share a User’s Personal Information with the enrollee’s utility and with our marketing partners in connection with completing an enrollment We do not allow third-party behavioral tracking.Third party websites
By providing a phone number, each User is affirmatively signifying its written acknowledgment and authorization for us and our affiliates to call and/or send pre-recorded messages and text messages at the number the User provided, using an auto-dialer, with offers about our energy products or services, even if such phone number is on any national or state “Do Not Call” lists. Message and data rates may apply. A User’s consent here is not based on a condition of purchase.Authorization to receive emails
125 Michael Drive
Syosset, New York 11791
Version dated October 1, 2020